Team Leaders

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Activity overview

Latest activity by Team Leaders
  • Team Leaders created an article,

    PositiveResponse (No Response)

    Positive Response In the Pelican system, users and Agents alike can view the Member’s responses to individual tickets. Clicking the Positive Response button will open the module in a new browser ta...

  • Team Leaders created an article,

    UPDATED - 2020 Webinar Series For The Pelican Online Request Portal

    In an effort to best serve the BYDP digging community, we will be hosting two weekly Webinar series' to review the submission process, recent software changes, and help customers address any issues...

  • Team Leaders created an article,

    Pelican User Webinar Videos

    To review June 27th, 2019's Pelican Basic Webinar recording, please follow the link below:

  • Team Leaders created an article,

    Final Opportunity for Pre-Launch Webinar Training (External Users)

      UPDATE: The last two PRE-LAUNCH webinars will take place JANUARY 28 and JANUARY 29. Follow the link below to Sign Up to participate in a Webinar that reviews the new Pelican-based Website.  https...

  • Team Leaders created an article,

    What Should I Do If I Get An Error Message?

    Below you will find some basic troubleshooting methods to help you if you are in need of assistance. If you are still experiencing website issues after troubleshooting, please email info@beforeyour...

  • Team Leaders created an article,

    Website Requirements & Troubleshooting

    What Internet Browsers does the BYDP system support? Microsoft Internet Explorer: version 10 and above Mozilla Firefox: version 10 and above Apple Safari: version 5 and above Google Chrome: versio...

  • Team Leaders created an article,

    Questions About The Locate Submission Process

    How do I register to use Before You Dig Partners? Click the “Register” button at the top of this page. Once you have submitted your contact details you will receive an email with further instructio...

  • Team Leaders created an article,

    General Questions About The BYDP Process

    Can I edit my account details? Yes, click the Account button after logging into Before You Dig Partners. Once you have made your changes be sure to click the Update button. Can I set default settin...

  • Team Leaders created an article,

    What is reCAPTCHA?

    reCAPTCHA is a service that has been introduced to protect Before You Dig Partners from spam and abuse - with the ever-increasing cyber threats we have been forced to increase our defenses to be su...

  • Team Leaders created an article,

    How To Relocate A Previous Ticket

    This can be done by going to your BYDP Ticket History. The Relocate Ticket button appears on the Summary screen: Note: If you cannot see the Relocate button, it is likely the ticket has now been a...