Kevin Grice

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Latest activity by Kevin Grice
  • Kevin Grice commented,

    Previous email exchange regarding this issue: From Me:  I think there will still be an issue with your new naming convention.  Our middleware picks up a batch files from your servers every 10 secon...

  • Kevin Grice created a post,

    Ticket files named with a date time stamp.

    When can we expect the tickets to come through with a date time stamp in the filename?  Naming the files with a date time stamp has been part of the process since at least 2006.  Without the date t...

  • Kevin Grice created a post,

    Monthly vs Nightly Audits

    We recently received 38 files in our production environment which appear to be monthly audit files.  If and when is this process going to be implemented?  We have been asking for the Nightly audit ...

  • Kevin Grice commented,

    Sher & Tasha,   Have you started the Cutover? How are you going to let us know which step you are on so we can cutover our objects at the appropriate time? Thanks,   Kevin

  • Kevin Grice created a post,

    Pelican Software Cutover Plan

    Sher, On the cutover plan there is a step from 8:00 pm to 8:30 pm Titled "Live system test tickets".  FortisAlberta will require a test ticket processed through our system as part of this step.   T...

  • Kevin Grice commented,

    Tasha & Sher.   We will need an update on this issue as soon as possible for our UAT testing.  It will be very hard to get user acceptance if these issues are not resolved in time to get complete t...

  • Kevin Grice commented,

    Tasha, The file naming convention issue is separate from the cancel ticket questions.  I think there may have been hope that it did, however, the original tickets were not overwritten by the cancel...

  • Kevin Grice commented,

    Is there any update on the No Response ticket process? Kevin

  • Kevin Grice commented,

    Tasha, is there any update to the issues I sent about not always receiving cancel tickets for change tickets?  There are more details on the thread about the file naming issue. Kevin

  • Kevin Grice commented,

    Sher, just to be clear; an update ticket allows changing the ticket type, a correction ticket does not.  This is according to the edit matrix that Tasha sent me.  Also, I am assuming/hoping that th...