Live BYDP TICKET: 20190505030 (BURNAB01) missing files

Comments

9 comments

  • Official comment
    Sher Kirk

    Hi all,

    Getting an update ready right now, but wanted to address this issue here too.
    When we cutover to the production environment, we lost all the user preferences we set for ticket types. We are trying to go through as many as we can to check and adjust to the setting we had in Pre-production. But... if you are still not receiving the tickets in the format you expected, please put in ticket by using the support button, or sending us an email at info@beforeyoudigpartners.com so we can adjust your settings to get you the attachments you are looking for!

    Thanks,

    Sher

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  • Louie, Herman

    Thank-you Sher, all fixed now.

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  • akohlsmi

    We are experiencing the same issue.  Tickets do not contain XML, GML or GIF.

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  • Adam Spragins

    Us as well - City of Calgary.

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  • akohlsmi

    Any update?   We received 1 ticket in the XML format.  All previous and subsequent tickets were sent as a text file.   GML and GIF have not been received.

     

    When can we expect to receive files in the proper format?

     

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  • Louie, Herman

    I called 403-479-4732 last night during the switch over and asked for email BODY TEXT, XML, GML and GIF.  If you ask for PDF you will not get the email BODY TEXT.

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  • Amber Shantz

    We are experiencing similar issues. Worked during testing, but having issues today.

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  • Patterson, Julie

    not sure if you folks are still struggling with hit and miss receiving only parts of the ticket (one format goes missing all together or is corrupt) BC Hydro moved to a SFTP which has resolved the issues we had been experienced.  we now receive GML,XML, PDF, we do not use the GIF. 

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  • Louie, Herman

    Hi Julie

    A this point in time, City of Burnaby BCOneCall tickets have been coming in fine via MS Exchange emails.

    The only reason we have not switched over to PDF is the email body to text is missing, if you ask for the GIF file you get email body of text.

    Reason for the email body of text is searching MS Exchange for address

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