Hello fellow testers,
I know this isn’t specific to testing the system, but I was just curious if there were any other utilities or municipalities who may be willing to share some information about the software they are using on their end to process and manage their tickets.
We have been using a pretty simplistic ticket parsing and scheduling system developed in house that is running off excel VB macros and a database but we were curious what other people might be using.
Thanks for your time.
- City of Calgary - Water Services
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