Our IT department has contacted me regarding our email address BCOneCall@burnaby.ca is receiving an abnormal amount of spoofing since we started ticket testing with the new site.
We are NOT losing OneCall because of the goodnight message equals the ticket sequence.
From what I understand some of the OneCall services are in the cloud, can you elaborate workflow on how the ticket travels within OneCall and then to utility providers?
We can do, Sender Policy Framework (SPF) is a method of fighting spam. As more time passes, this protocol will be used as one of the standard methods of fighting spam on the Internet. An SPF record is a TXT record that is part of a domain's DNS zone file. The TXT record specifies a list of authorized host names/IP addresses that mail can originate from for a given domain name. Once this entry is placed within the DNS zone, no further configuration is necessary to take advantage of servers that incorporate SPF checking into their anti-spam systems. This SPF record is added the same way as a regular A, MX, or CNAME record.
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