"CONTINUED FROM JOB" details in <onecall:Remarks> field

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    Natasha Hunter

    Hi Regan, we're going to be adding a field called "original ticket number" that will carry over the previous ticket number. This should be available when the ticket edit functions come out next week

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    Regan Brown

    I just noticed that the XML file contains an element <onecall:PreviousTicketNumber> but in my sample file, the value was empty:

    <onecall:PreviousTicketNumber xsi:nil="true" />

    When a "continuation of job" ticket is received, will the PreviousTicketNumber field contain the value of the "original ticket number" you mention?

    Thanks. 

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