stations affected list - in codes not Utility name

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3 comments

  • Natasha Hunter

    Hi Julie, are you referring to the excavator copy of the request or the member copy?

    The excavator copy does list the full company names but the member copy does not. If you need them listed on the member copy can you let me know what the impact would be to you as a member not having them listed?

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  • Patterson, Julie

     I was looking at a ticket confirmation generated late October- sorry - I see now the ticket confirmations' currently show both. is the notified Authority name sent via the .XML? I am assuming no from the above.  my agents refer to it when speaking to customers over the phone when they call in to clearly advise no excavation before all members respond. if it was being transmitted already would simply direct the IT team to pick that up instead of the codes. Codes although cryptic in some instances can be figured out once the agents  become accustom to it.

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  • Natasha Hunter

    Only the codes show up on the XML. Since it would require more development, a new XML schema and further testing from the members we likely won't be including the full company name on the XML. If it will be an issue for your agents I can provide a list of all codes and associated member names if that would help

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