UPDATE: The new format will be implemented on December 9, 2019.
Before You Dig Partners has updated the ticket format. The new format is currently being tested by member companies. Testing needs to be completed by November 25, 2019.
The new format impacts the subject line of the ticket transmission and the name of the ticket attachments.
The subject line will reflect the ticket type and priority:
Previous format: BYDP TICKET: XXXXXXXXXXX (STATION CODE)
Example: BYDP TICKET: 20193313091 (TESTTKTS)
Updated format: BYDP TICKET: XXXXXXXXXXX TICKET STATUS TICKET TYPE(STATION CODE)
Example: BYDP TICKET: 20193300010 Original Project(TESTTKTS)
The attachments to the tickets reflect the updated subject line.
Previous format: XXXXXXXXXXX_(STATION CODE)
Updated format: XXXXXXXXXXX_(STATION CODE)_TICKET STATUS
*Note: This change does NOT impact the GIF attachment.
Examples of the updated format are attached below.