Post-Cutover Update - DAY 6

It has been quite a week here in the "War Room" as we tackled the minor issues that have been popping up as more people get on the system and more members get notified. We are gathering lots of feedback and lots of data. Thank you to everyone who has engaged us in the project so far.

Here are some changes/fixes/updates and known issues still under investigation:

1. DIG SITE SIZE 
This has been a hot topic all week, as users and members get their first chance to work within BRAG's dig site size restrictions. We had a meeting with BRAG today about some of the challenges, and the following decision was made:

Project Tickets will now have a minimum notice of 3 days - the same as Regular tickets.

This will alleviate some of the frustration for users who wanted locates faster, so were using multiple small 1000 sq meter polygons to cover their dig areas. Now they can draw the larger polygon without pushing back the date.
BRAG has decided to keep the restrictions at their current size for now, and re-evaluate how the system is working in 2 more weeks once users have a chance to use it with the new Project date.
The change has already been made in the software and will be live tomorrow morning. We'll send out some communication around this piece - help us spread the word!

2. MEMBER NOTIFICATIONS

We have identified a few instances during the week where a delivery rule or two had to be adjusted. FTP functionality issues are resolved. We are now testing the new SFTP as well.
We continue to call out all emergencies until we are 100% confident that all members are receiving their tickets, the audits are working correctly and the failed transmission logs are catching anything that isn't going out correctly. We are about 99.9% sure at this point, but we can't be too careful when safety is on the line.

3. MEMBER TICKET FORMAT

There has been a lot of work for the member services team as we respond to member requests to change formats or try another format. Keep them coming! If you still aren't seeing the format you want/need, send us an email to [e-mail] and we'll set you up. Please use the subject Ticket Formats so we can get your request to the right team faster.

4. DAILY AUDITS

Audits now appear to be accurate and sending to all members via email. Our next step is to get them working for FTP users and into xml format.

5. TICKETS WITHOUT MEMBERS BUG

 Tickets without registered members in the dig area were not sending a copy back to the customer, and could not be retransmitted. Both issues are now resolved.

6. UP NEXTS

The team is working on several items, including:

• Moving Cancel and Ticket Edit to the External User side
• Creating the "Promote Ticket" process to promote a Planning and Design ticket into a regular locate request with a reference to the original P&D ticket.
• Fixing the bug where Continue Ticket is showing Job Number references in Remarks instead of the Ticket Number reference as it should
• Various reporting configurations
• Time stamp display on excavator copy of tickets needs to be fixed

That's it for now. Stay tuned for further updates.