Pelican Project Update - January 28, 3 Days to Cutover

We are starting to get excited now! We have one Pelican developer in the house and two more en route. The second-to-last user training webinar took place today. Everything is coming together for our big day.

Here are the latest updates from some work over the weekend.

Ticket Edits

Celebrations are on, as this stubborn bug has been dealt with. Cancels and ticket edits are now transmitting without errors. 

Cutover Day

The cutover day checklist and timeline is posted here: Cutover Day Timeline
The timeline document contains important information for members and contract locators, as well as cutover day contact information.

Member Data and Ticket Delivery Rules

The Production environment is loaded and ready for launch. We are still making final configuration changes to some member delivery rules, including some suppression rules.

Reminder - if you want to receive test tickets from the Pre-Production environment (instead of the UAT where they were coming from), you will have to email us at [e-mail] to give us a test destination address.
Test tickets from the Pre-production environment come from tickets

User Pre-registration

There were some minor reports of issues related to pre-registration, but mostly it has been going very well. Some common issues to be aware of if you have users in your group:

• Each User Name must be unique, but users can share an email address
• User information will populate automatically on every ticket created under that log in. It can be changed by selecting Account.
• Users must click the link in the validation email to become an active user.
• Users must click to accept the Terms and Conditions before they can register
• The Reset Password option will not be live in Production until the system is online.

Reminders

Daily Summaries / Audits - we will not be able to deliver nightly audits by FTP at cutover, but we will have that available very soon after. In the meantime, audits can be delivered by email. If you receive daily summaries by FTP and need to provide an email address to us, please send it through to [e-mail] and we can set you up for a couple of weeks with email copies.

Positive Response - we will continue to test this module until we feel it is ready for release and we have an API for members to upload ticket responses back to the system. Then we will begin the rollout to members, which includes scheduled webinars and documentation. Look for that to start about 2-3 weeks after cutover so we can focus on the post-cutover issues that come with any change this size.

Help bubble text - we are still waiting for a couple of errors in the help text to be updated.