Can I edit my account details?
Yes, click the Account button after logging into Before You Dig Partners. Once you have made your changes be sure to click the Update button.
Can I set default settings for each ticket?
Yes, setting defaults for your ticket will speed up your ticket process. Click the Settings button after logging into Before You Dig Partners. You can then select the different settings that you would like to set as your defaults, click the Submit button once you have made your changes.
How will BYDP utilities respond to my request?
Within the minimum notice period, facility owners will provide you with a clearance via email or phone, schedule a meeting, or identify the location of the underground facilities.
A utility has not responded, what can I do?. Contact BYDP by emailing firstname.lastname@example.org or clicking the Chat Widget in the bottom-right corner of your screen. BYDP will send a reminder to the utilities who have not yet responded.
How can I get help using the online system?
Online Help is available throughout the service. Simply click on the orange question marks in each section. If you still require assistance please email or call us about your query, or reach out using the Help widget in the bottom corner of the screen.
How much does it cost to use the service?
Locate requests through Before You Dig Partners is free for all users.
Who can access the Before You Dig Partners service?
Anybody can register and immediately start using BYDP.
Are all utilities covered by this service?
It is not mandatory for all utilities to register with the BYDP service so we can only notify BYDP utility members. Please be aware that it is your responsibility to identify and contact all utilities within your work area. Additionally, any privately buried utilities will not be identified. This includes water and sewer lines, and any privately installed secondary lines.
Can I view a history of all my tickets?
To view a list of previous tickets, log on to your account and from the Home screen click on the History button. This will allow you to search for specific tickets.
Can I relocate old tickets?
Yes, find the ticket via the History button. This will then present to you an option to “Relocate your enquiry”. Click the button and follow the prompts.