When using Before You Dig Partners to request underground service information for the first time, you will first need to register your contact details. Click the Register User link on the Login panel to go to the Registration Page:
Next, complete the form as shown below:
- Customer Details: Here you can enter your name and, if you’re requesting locates for your business, you can enter your company details. If you are a Homeowner, the Company field will auto-fill with Homeowner.
- Electronic Contact Details: Provide at least one contact phone number. You will also need to provide an email address so that we can send you an account validation email (this is also how other correspondence from utility owners and locators will arrive).
- Miscellaneous: Under this section you can select a Security Question. The answer is case-sensitive so ensure you will remember it! We suggest picking an answer that only you will know. Additionally, you can choose to subscribe to our newsletter service. This subscription status can be changed at any time. Tick the box to agree to our Terms and Conditions. You should click through to read them in full.
- Login Details: These are the details you will use to log in to the online service. Please note the Username and Password are case-sensitive. Most people use their email address as their Username. When choosing your password, it must be at least six characters long, and contain both letters and numbers. Click Sign Up to finish, and confirm you are a legitimate user with the reCAPTCHA (What is reCAPTCHA?).
You will be sent a registration email with a validation link - this link must be clicked before you can begin requesting locates and will expire after 3 days. If you do not receive the registration email, please check your junk/spam folders, or email our contact centre at firstname.lastname@example.org for assistance. Our Chat Agents are always available during business hours by clicking the Live Chat widget in the bottom-right corner of your screen. Click here for more information on validating your account.