To begin a new request, click the New Ticket button from the Console screen:
This will take you to the Ticket Details screen as shown below:
- Province/Territory: Select your location: Alberta, British Columbia, or Manitoba.
- Ticket Type: Select whether the ticket is for a Regular, Planning & Design, or Project job..
- Regular ticket: Maximum dig size of 900 square meters with no one side exceeding 50 meters in length. These tickets require a minimum of 3 full business days’ notice.
- Planning & Design ticket: A request for utility information in a proposed work area for planning purposes. These tickets require a minimum of 3 full business days’ notice.
- Project ticket in an urban area: Maximum dig size of 15,000 square meters with no one side exceeding 1,000 meters in length. Up to 10 excavation locations can be included in the drawn area. These tickets require a minimum of 5 full business days’ notice.
- Project ticket in a rural area: Maximum dig size of 108,000 square meters with no one side exceeding 1,800 meters in length. An unlimited number of excavation locations can be included in the drawn area. These tickets require a minimum of 5 full business days’ notice.
- Type of Work: Select the closest option to the type of work being undertaken.
- Activity: Select the activity being done (the options available here will change depending on the Type of Work selected above).
- Excavation Method: Select the digging method that will be used for the work.
- Excavation Depth: Select the maximum depth the excavation will reach: less than 1m, 1m to 3m, or greater than 3m.
- Ticket Start Date: Choose the date you will be starting the work (not the date you would like to receive clearance).
- User Reference: This is an optional field, which can be used to enter your own reference number or name for the task; otherwise it can be left blank.
- Working on Behalf of: Select whether the client for your work is a Local Government, Utility, Private, or Other. If the task is at your own home, select “Private”.
- Utility/Authority: Select the relevant utility or authority type (the options available will change depending on the Working on Behalf of choice made above, and will be unavailable if you selected “Other”).
- Onsite Contact Name: This is an optional field where you can enter the name of the primary contact or client, who is doing the work, or who the work is on behalf of.
- Onsite Contact Number: This is an optional field, where you can provide a phone number for the Onsite Contact.
- Location: Are you working on Private Property, Public Property, or Both? Select the relevant areas affected in the drop-down below. One or both drop-down must be selected to continue, and if more areas will be affected, list them in the Remarks section in the Location Tab.
- Is Area Pre-Marked?: Have you pre-marked your proposed work area with white paint, stakes, or flags?
Once the Ticket Details have been populated, click Next to proceed to the Location page.