To request a new Before You Dig Partners ticket, log in and click the New Ticket button on the Console screen dashboard:
Tip: If you cannot see this button after logging in, it is probably because your account needs validating. Please log out, validate your account, and then login again.
Next, fill out the details of the work that you are doing. If you need assistance, pop-ups appear when you click into each field describing the information we need. There are also orange help ? icons throughout the website where you can view videos to help you enter your information:
For more detailed information, see our How to use the Ticket Details screen article.
Once the Ticket Details are filled out correctly, click Next. You will then be taken to the Location screen:
Here you need to search for your dig site location. You can search via Street address, Intersection, or XY-Coordinates. After clicking Search, a map of the site will load. Use the drawing tools down the left side of the map to designate your work area. For more detailed information see our How to use the Location screen article.
The location information entered in Step 1 may automatically be pulled into Step 3. Please verify this is your actual work location. This is the address that will appear on the notification to the facility owners. If you entered a Reference Location to help find your location in Step 1, ensure Step 3's information is changed to reflect your actual work location.
Once you have found your location, drawn the area on the map, and confirmed the address or intersection, click Submit. This will send the information to all utilities registered with our service, who will then respond directly to you with information about their underground facilities. For further information please see our What happens after submitting a Before You Dig Partners ticket? article.