In early 2016, the western Canadian One Call Centres for British Columbia, Alberta, Saskatchewan and Manitoba created a Business Rule Alignment Group (BRAG) to investigate the possibility of aligning business rules for using One Call services for all provinces. The group consisted of provincial industry representatives from locate contractors, CCGA regional partners, One Call centre operations and provincial Member Resource Committees.
In July, BRAG achieved agreement on alignment of business rules and practices, and produced the document "Business Rules for the User of Western Canadian One Call Services". (attached). UPDATED to v1.2 in September 2018
The alignment of business rules allows for operational efficiency, reduction of errors, opportunities for economies of scale in advertising, awareness messaging, training and shared technology.
The result of the alignment was that BC, Alberta and Manitoba (Before You Dig Partners) released a joint RFP to seek a single software solution to meet the requirements of a state-of-the-art, automated and integrated solution to the one call process.
In October 2016, Pelican Corp. was selected as the successful respondent.
This site is provided by the Before You Dig Partners to provide ongoing information on the implementation of the new software system.