Over the last 35 years, One-Call services were introduced individually across the country with “bricks and mortar” centres serving their respective provinces. With the proliferation of online locate requesting / ClickBeforeYouDig services, software improvements and mobile applications, the demand on One-call software, systems and process has increased dramatically. Despite the traditional reference to a “One-call” Centre, all operations are now predominantly over the web.
The migration to the web from the phone has streamlined operations, increased efficiency and reduced damages; and, it has allowed neighbouring provincial systems to assist one another to overcome volume, seasonal, after-hours and redundancy challenges. Where we once operated comfortably in provincial silos, we are now working together to deliver a “One System / One Approach” for all of our safety partners.
