Some of the significant changes impacting excavators and homeowners:
- Intuitive web-entry. A new, easy-to-use interface that makes entering a locate request simple.
- Web-based maps means entering your location is as easy to use as Google maps. Enter the location information in a way that makes sense to you, and let the system do the work of finding it.
- Standard 3 business days’ notice for Regular requests and 5 days' notice for Project requests. (See the Aligned Business Rules Document for details)
- You map the dig site. You control the shape, size and location of your mapped dig area so locators get their information directly from the source. The list of companies being notified on your request will be available as soon as you finish drawing your dig site. No delays.
- Auto-processed tickets and responses – reduced wait-times for responses, a single source for requesting locates and getting the response back
- Mobile-friendly platform means there is no need to download a separate App for your phone or tablet
- Project tickets. Link tickets related to one project together for easier tracking.
- Self-service Help Centre for information at your fingertips 24/7
- Online ticket editing. Correct or renew your existing ticket without entering your information all over again.
- Increased channels of communication; improved Chat support
- API functionality means integrating your workforce management software could reduce the work required to enter multiple requests online
- More online use means reduced phone wait times when you need to speak to an agent.