Some of the most significant changes impacting One-Call members in BC, Alberta and Manitoba:
- Hours of operation (for routine phone inquiries) will be standardized at 8:00-4:30 (local time) Monday through Friday. Emergencies and web inquiries accepted 24/7
- Standard 3 Business days’ notice for Regular tickets and 5 business days' notice for Project Tickets. (See Aligned Business Rules for Western Canada document for details)
- Ticket Formats
- Outbound notifications format will change. Tickets will be sent on a single page, containing a user- drawn map.
- Tickets can contain a GML file of the user-drawn map - to be exported directly onto your internal mapping/screening system for faster response times and easier screening.
- Ticket types and ticket information will be aligned.
- Ticket creation process changes will be detailed in coming communications and information sessions. Check this site and social media for details.
- Member self-service options
- Members will be able to control their own data registration at any time via a secure system log-in.
- Members will be able to control their contact information and make changes to how and where they receive notifications in real time.
- More detailed, web-based map services – better information from the excavator and for registering your infrastructure locations
- Positive Response – members will be able to increase internal efficiencies by auto-replying to the excavator through the One-call system to provide site maps, locate documentation or clearances;
- API compatible software gives members the option of linking the One-call software with internal ticket management or workforce management systems