PelicanCorp awarded contract to revolutionize and unify Western Canada’s One Call operations
Tuesday 20th February 2018 | Press Release
PelicanCorp, industry leading global provider of software and services for the protection of life and essential infrastructure, today announced they have been awarded the OneCall SaaS contract for Western Canada’s ‘Click Before You Dig’ One Call service.
In one of the most significant advancements for One Call operations in Canada’s history, Alberta, British Columbia and Manitoba are unifying operations onto the SaaS OneCallAccess platform developed and operated by PelicanCorp.
After going to market to source available solutions, the collaboration between the three regions saw the decision to partner with PelicanCorp as the only option that would meet the requirements of the challenges being faced in Western Canada.
“We evaluated our options and determined that PelicanCorp offer the only proven global One Call solution. Not only do they provide a software that is validated across multiple countries, OneCallAccess is malleable to whatever geographic location it is used in and brings with it a host of fresh new ideas to the North American damage prevention space. This was critical to our decision, given the changes ahead for Western Canada” said Mike Sullivan, President of Alberta One Call.
Chris Hyland, President and CEO of BC One Call added “We are really proud of the advancement we are making to revolutionize the One Call processes across Western Canada. By collaborating as organizations and unifying our business rules we are taking a huge step to move the damage prevention process forward. At the end of the day our members and users will see the greatest gain in efficiency to the service possible”.
In addition, Chris Van Kats, Executive Director of the Manitoba Common Ground Alliance, concluded “The software lends itself to the direction we are taking across the regions – which focuses on increasing self-serve online and mobile ticket entry. The results post transition to OneCallAccess will be the culmination of 2 years’ of hard work from the Western Canadian provinces”.
PelicanCorp have begun working with the Western Canadian Partners to configure the SaaS OneCall solution to meet the specific requirements. As a fully managed One Call Operation Management solution, OneCallAccess is hosted by PelicanCorp in a high availability cloud environment, managing all One Call tickets via modern web and mobile based technology. OneCallAccess is built using a unique mapping platform enabling the most accurate ticket capture on the market.
“PelicanCorp are extremely happy to be chosen to partner with the Western Canada Partners during this time of significant change in the Canadian One Call market space. Automation and web enabled self-service are at the very core of PelicanCorp’s OneCallAccess SaaS offering which will now be delivered across these progressive provinces. We are excited as an organization to increase our global footprint and be a part of this huge transition for Canada.” Said Duane Rodgers, CEO, PelicanCorp.
For the time being it is business as usual for One Call operations across the region, and the teams at Alberta, British Columbia and Manitoba are working hard behind the scenes to ensure the transition is seamless. They will communicate well in advance with all members and users of the service prior to any changes being put into effect over the coming months.
Download Press Release: